Managing Conflict -- Not Avoiding It
A Raymond A. Mason School of Business Alumni Webinar
Pat and Margaret Walsh Professor in Leadership and Ethics, Karen Locke
May 25, 2016
Most people experienced in management and leadership value conflict; it’s the engine of collaboration and creativity. Yet most organizations, if given the choice, elect to avoid it.
We’ll brush up on tools for surfacing and engaging in conflict conversations including: looking at why conflicts escalate, how to communicate so your message is heard, how to ensure others’ voices are admitted to the conversation, and how to diffuse conflicts that become overheated.